general
Got questions about orders, our brand, or how things work? You’ll find answers to our most common customer queries here.
We’re an online-only brand and don’t have a physical store to browse or try items on. That said, Perth customers are welcome to use our Click & Collect option — orders can be picked up from our Midvale Warehouse location, and we’ll send pickup instructions once your order is ready.
To help you choose the right size of heels, we offer a printable heel measurement chart. We also have a flexible return and exchange policy on most unworn items — check the product page for any item -specific conditions, and see our Returns Policy for full details.
We use European sizing for our heels, men's and Taygras, and Australian sizing for our clothing. You can find a detailed size chart on our website for heels, TAYGRA shoes, and clothing. If you’re between sizes, we recommend sizing up for a more comfortable fit.
- Heels: Sizes 35-42
- Taygra: Sizes 36-46
- Clothing: Sizes XS-XL
Still unsure of what size to choose? Just send us an email with your measurements and we'd be happy to help.
Our items are made from high-quality materials. We recommend hand washing our clothing to get longest life.
For our suede sole shoes, we recommend purchasing a wire shoe brush to clean the soles and give them the longest life possible.
Our rubber soles can be cleaned with a damp cloth to remove any dirt.
The outer material of your shoes can be wiped with a slightly damp cloth if needed - be sure not to wet the fabric too much as it can leave water marks.
Be sure to give your shoes a day or two in between wears to let them breathe and freshen up - a good excuse to invest in a few pairs!
Taygras can be machine washed in cold water when needed - be sure to place them in a cloth bag first so the wash is a bit more gentle on them.
Yes, we offer digital gift cards in various amounts. They are the perfect gift and can be redeemed on any item in our store.
We accept major credit cards (Visa, MasterCard, and American Express), Apple Pay, Google Pay, PayPal, and Afterpay for flexible payment options. All payments are securely processed.
We want to ensure our styles remain on brand and represent
the Move Me Dancewear style and vision. Therefore we only offer styles as they are shown on
our website.
Yes, we offer personalised discount options for studios, retailers, and event organizers. If you’re interested in purchasing in bulk or becoming a stockist, please contact us directly for more information.
Shipping & Returns
All the details on how we get your order to you — plus what to do if you need to return or exchange something.
Yes, we offer free Australia-wide shipping on orders over $149. For international orders, shipping costs are calculated at checkout. You can see our full list of shipping prices here.
Yes! We ship all over the world and the cost is calculated per order, and $25 flat-rate to New Zealand. If you can't see your shipping destination at checkout, please contact us so we can set it up for you!
We process and ship orders within 1-2 business days. For Australian orders, delivery usually takes 3-7 business days. International delivery times vary depending on location and shipping method selected at checkout.
Sale and discounted items aren’t eligible for refunds, but you can exchange them or receive store credit. Store credit is valid for 3 years, so there’s plenty of time to find something you love.
We offer a 30-day return window for refunds. Discounted and Sale items are not eligible for refund, but we do offer and exchange or store credit. Please refer to our return policy for detailed terms and conditions.
Please contact us as soon as possible if you need to make changes to your order and we will do our best to catch it before it is processed.
Sizing & Fit Advice
Not sure about sizing? Here’s what we recommend for the best fit in our heels, TAYGRAs, and clothing.
TAYGRAs are true to size. If you’re between sizes, we recommend sizing up — especially with our newer thicker insoles, which offer more cushioning but can feel a little snugger than the original thin version.
We provide a printable foot measurement chart on our website. You can measure your foot length and width to ensure the perfect fit. If your width is a bigger size than your length, opt for the larger size to avoid discomfort.
Still unsure? Reach out to us and we can help.
Our Latin and stiletto heels run slightly smaller, so if you’re between sizes or unsure, we suggest sizing up. Our slim heel style runs true to size.
Our clothing is designed with a form-fitting cut. If you prefer a bit more room or a relaxed fit, we recommend going up a size.
